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Claims information

Payer ID numbers and addresses for submitting medical and behavioral health claims.

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Partners HealthCare Employee Plans

Partners HealthCare employee plan members have access to the AllWays Health Partners network in Massachusetts and the Aetna Signature Administrators network outside of Massachusetts.

Partners HealthCare employees plan ID card
  • Medical: AllWays Health Partners network and non-contracted providers in Massachusetts
    AllWays Health Partners network providers and out-of-network providers in Massachusetts should submit claims directly to AllWays Health Partners. 

    AllWays Health Partners 
    Provider Service: 855-444-4647
    Payer ID: 04293
    Paper Claims: PO Box 852099, Richardson, TX 75085-2099
  • Medical: Aetna and non-contracted providers outside of Massachusetts

    Aetna Signature Administrators network providers and out-of-network providers outside of Massachusetts should submit claims to Aetna HealthSCOPE.

    Aetna HealthSCOPE provider Service: 800-603-9621
    Payer ID: 45321
    Paper Claims: PO Box 91612, Lubbock, TX 79490-1612
    Visit the Aetna HealthSCOPE portal to verify member eligibility and view claims information.

  • Behavioral health

    All behavioral health providers should submit claims to Optum.

    Optum provider Service: 844-451-3520
    Payer ID: 87726
    Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757

    Visit the Optum Provider Express Portal for more information and to check member eligibility. When checking eligibility for AllWays Health Partners members, remember to search by Name and Date of Birth. 

HMO Plans & PPO Plus Plans 

HMO plans include access to the AllWays Health Partners network. PPO Plus Plans include access to the MultiPlan PHCS network.

    
  • Medical

    Submit medical claims to AllWays Health Partners.

    AllWays Health Partners Provider Service: 855-444-4647
    Payer ID: 04293

    HMO Paper Claims: PO Box 853908, Richardson, TX 75085-3908

    PPO Paper Claims: PO Box 852099, Richardson, TX 75085-2099

  • Behavioral health

    Submit behavioral health claims to Optum.
     

    Provider Service: 844-451-3518
    Payer ID: 87726
    Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757

    Visit the Optum Provider Express Portal for more information and to check member eligibility. When checking eligibility for AllWays Health Partners members, remember to search by name and date of birth

Signature PPO Plans

Signature PPO Plans include access to the Aetna Signature Administrators network.

  • Medical: AllWays Health Partners network and non-contracted providers in Massachusetts
    AllWays Health Partners network providers and out-of-network providers in Massachusetts should submit claims directly to AllWays Health Partners. 

    AllWays Health Partners 
    Provider Service: 855-444-4647
    Payer ID: 04293
    Paper Claims: PO Box 852099, Richardson, TX 75085-2099
  • Medical: Aetna and non-contracted providers outside of Massachusetts
    Aetna Signature Administrators network providers and out-of-network providers outside of Massachusetts should submit claims to Aetna HealthSCOPE.

    Aetna HealthSCOPE provider Service: 800-603-9621
    Payer ID: 45321
    Paper Claims: PO Box 91612, Lubbock, TX 79490-1612
    Visit the Aetna HealthSCOPE portal to verify member eligibility and view claims information.
  • Behavioral health

    All behavioral health providers should submit claims to Optum.

    Optum Provider Service: 844-451-3518
    Payer ID: 87726
    Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757

    Visit the Optum Provider Express Portal for more information and to check member eligibility. When checking eligibility for AllWays Health Partners members, remember to search by Name and Date of Birth. 

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You can check claims and eligibility 24/7 on our secure provider portal. 

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