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Claims information

Payer ID numbers and addresses for submitting medical and behavioral health claims.

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Massachusetts General Brigham Employee Plans

Massachusetts General Brigham employee plan members have access to the AllWays Health Partners network in Massachusetts and the Aetna Signature Administrators network outside of Massachusetts.

    
  • Medical: AllWays Health Partners network and non-contracted providers in Massachusetts
    AllWays Health Partners network providers and out-of-network providers in Massachusetts should submit claims directly to AllWays Health Partners. 

    AllWays Health Partners 
    Provider Service: 855-444-4647
    Payer ID: 04293
    Paper Claims: PO Box 852099, Richardson, TX 75085-2099
  • Medical: Aetna and non-contracted providers outside of Massachusetts
    Aetna Signature Administrators network providers and out-of-network providers outside of Massachusetts should submit claims to Aetna HealthSCOPE.

     

    Aetna HealthSCOPE provider Service: 800-603-9621
    Payer ID: 45321
    Paper Claims: PO Box 91612, Lubbock, TX 79490-1612
    Visit the Aetna HealthSCOPE portal to verify member eligibility and view claims information.
  • Behavioral health
    All behavioral health providers should submit claims to Optum.

    Optum provider Service: 844-451-3520
    Payer ID: 87726
    Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757
    Visit the Optum Provider Express Portal for more information and to check member eligibility. When checking eligibility for AllWays Health Partners members, remember to search by Name and Date of Birth. 

    Please note, effective 6/30/20, we will no longer be accepting Beacon claims because the timely filing limit has passed. If you have questions, please contact provider service at 855-444-4647.

HMO Plans & PPO Plus Plans 

HMO plans include access to the AllWays Health Partners network. PPO Plus Plans include access to the MultiPlan PHCS network.

    
  • Medical

    HMO plans:

    AllWays Health Partners billing information:
    AllWays Health Partners Provider Service: 855-444-4647
    Payer ID: 04293
    Paper Claims: PO Box 853908, Richardson, TX 75085-3908
      
    Urgent/Emergency care with non-contracted providers outside of MA/NH/RI:
    UnitedHealthcare Shared Services
    Visit https://uhss.umr.com or 888-830-0179
    Payer ID: 39026, Group ID: 78800215
    Paper Claims: P.O. Box 30783, Salt Lake City, UT 84130-0783
     

    PPO Plus plans:

    Providers in MA or NH:
    Visit allwaysprovider.org or 1-855-444-4647
    Payer ID: 04293
    Paper Claims: PO Box 852099, Richardson, TX, 75085-2099
     
    Providers outside of MA/NH:
    UnitedHealthcare Shared Services
    Visit https://uhss.umr.com or 888-830-0179
    Payer ID: 39026, Group ID: 78800215
    Paper Claims: P.O. Box 30783, Salt Lake City, UT 84130-0783
     
  • Behavioral health
    Submit behavioral health claims to Optum.

    Provider Service: 844-451-3518
    Payer ID: 87726
    Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757
    Visit the Optum Provider Express Portal for more information and to check member eligibility. When checking eligibility for AllWays Health Partners members, remember to search by name and date of birth

    Please note, effective 6/30/20, we will no longer be accepting Beacon claims because the timely filing limit has passed. If you have questions, please contact provider service at 855-444-4647.
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