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Member resources & forms

Welcome to the member resource center

Get quick links to the tools and resources our members use most.

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Access your member portal

Log in to your secure member portal, allwaysmember.org, to view plan documents, track your cost sharing, search for doctors, and more.

New to AllWays Health Partners?

Visit the online transition center for answers to common questions we hear from new members. There, you can also find and fill out a Transition of Care Form if you need access to ongoing care during your switch to AllWays Health Partners.
 

Subscribe to the AllWays Insider blog

Build your knowledge of health care with articles on important health topics, the benefits of an AllWays Health Partners plan, and more.

Contact the nurse advice line

Call the customer service number on the back of your member ID card to contact a Registered Nurse 24/7 to get nursing advice on any subject. There’s no limit on calls or emails. Contact them as often as you need. Nurses speak English and Spanish, and translation services are available for other language. Your call, your health records, and what you discuss with the nurse are all private.
 

Download a form

Below you'll find links to download our member forms. Note that reimbursement forms can be filled out online at allwaysmember.org or through the AllWays Member app.
  • Prescription drug reimbursement form
    Use the Prescription Drug Reimbursement Form to file an eligible prescription drug claim reimbursement. See form for instructions.
    Prescription Drug Reimbursement Form (PDF)
  • Member record request form
    Use this form to request your member record from AllWays Health Partners.
    Member Record Request Form (PDF)
  • Member reimbursement claim forms

    Member Medical Reimbursement Claim Form

    Use the Member Reimbursement Claim form to file an eligible medical reimbursement. See form for details and instructions.

    Member Medical Reimbursement Claim Form

     

    Member Behavioral Health Reimbursement Claim Form

    Use the Member Reimbursement Claim form to file an eligible behavioral health reimbursement. See form for details and instructions.
    Member Behavioral Health Reimbursement Claim Form

     

  • Bike helmet reimbursement form
    When you buy safety helmets for toddlers, children, and adults, AllWays Health Partners will reimburse 50% of the purchase price of one new helmet, per member, per calendar year up to a $15.00 reimbursement.
    Bike Helmet Reimbursement Form (PDF)
  • Childbirth education reimbursement form
    Childbirth education classes, plus parenting and infant CPR classes, are available to you and your partner or support person free of charge at many primary care sites and hospitals.

    Speak to the provider caring for you during your pregnancy or the facility where you plan to deliver about enrolling. If they do not offer a childbirth education program, AllWays Health Partners will reimburse you for the cost of these classes up to $130 per pregnancy. You can combine multiple classes up to the $130 limit per pregnancy. A Childbirth Education Form must be submitted to obtain the reimbursement.
    Childbirth Education Reimbursement Form (PDF)
  • Breastfeeding support form
    Breastfeeding support classes are also available free of charge at many primary care sites and hospitals. These classes are a support group for pregnant women, and they provide information about the benefits of breastfeeding, along with helpful tips, resources, and ways to manage common breastfeeding challenges.

    Speak to the provider caring for you during your pregnancy or the facility where you plan to deliver about enrolling. If they do not offer a breastfeeding support program, AllWays Health Partners will reimburse you for the full cost of these classes. A Breastfeeding Support Form must be submitted to obtain the reimbursement.
    Breastfeeding Support Form (PDF)
  • Personal representative designation form
    You have the right to choose one or more persons to act on your behalf with respect to the protected health information that pertains to you. If you would like to exercise this right, please complete and return this form to us.
    English (PDF)
    Spanish (PDF)
  • Continuity of care at cancer and pediatric facilities notification form
    Members newly enrolled through a small employer group who began an active course of treatment for a serious illness prior to enrolling in an Easy Tier Hospital Network plan may be eligible to continue treatment at the lowest member cost-sharing tier (Tier 1). Click here to determine if you are eligible.

    If eligible, the Continuity of Care at Cancer and Pediatric Facilities Notification Form (PDF) must be submitted prior to the start of treatment in the tiered network plan.
  • Weight loss reimbursement form
    The fastest way to submit a reimbursement request for your weight loss benefit is on the member portal, allwaysmember.org or AllWays Member app. You can also download the form below and follow the instructions to submit your reimbursement request. The weight loss benefit varies by plan. Please check allwaysmember.org for details about your plan.
    Weight Loss Program Benefit Form and Instructions (PDF)
     
    Qualifying weight-loss programs
    • Weight Watchers (WW)
    • Jenny Craig
    • Noom- Effective for 1/1/2022
     
    Please note: The weight loss program benefit does not cover food, nutritional supplements, or enrollment/registration fees.
  • Fitness benefit reimbursement form
    The fastest way to submit a reimbursement request for your fitness benefit is on the member portal, allwaysmember.org. You can also download the form below and follow the instructions to submit your reimbursement request. The fitness benefit varies by plan. Please check allwaysmember.org for details about your plan.
    Fitness Benefit Coverage Form and Instructions (PDF)
     

    Qualifying fitness facilities, programs/subscriptions or activities

    The list includes, but is not limited to the following:

    • Abington Athletic Club
    • Anytime Fitness
    • Beachbody On Demand
    • Beverly Athletic Club
    • Boost Fitness
    • Boston Athletic Club
    • Boston Sports Club
    • Bowflex Subscriptions
    • Cambridge Athletic Club
    • Choice Fitness
    • ClassPass memberships 
    • Club eX Fitness & Nutrition
    • Core Yoga Subscriptions
    • Crossfit
    • Curves
    • DDP Yoga Subscriptions
    • Equinox
    • Get in Shape for Women
    • Gold’s
    • GymIt
    • Healthtrax Fitness & Wellness
    • Healthworks Fitness
    • KoKo Fitclub
    • LA Fitness 
    • Latitude Sports Club
    • Mike’s Fitness
    • Mirror Subscriptions
    • Orange Theory
    • Peloton Subscriptions
    • Planet Fitness
    • Pro-Fitness Plus
    • Quincy Athletic Club 
    • Salem Fitness Center
    • Shipley Fitness Center
    • SplitFit
    • The Clubs at Charles River Park
    • Title Boxing Club 
    • Today’s Fitness
    • VIP Fitness 
    • Weymouth Club
    • Women’s Fitness of Boston
    • Work Out World
    • Worlds Gym
    • YMCA
    Please note: Aerobic exercise studios (Pilates, yoga, Zumba, etc.) and virtual fitness subscriptions* are also included in this benefit

    Non-eligible facilities, programs or activities include, but are not limited to, country clubs and social clubs, spas, and 1 on 1 sessions. DVDs, equipment, and YouTube subscriptions are not covered.

    *Effective immediately

More about AllWays Health Partners

Service approval guidelines

Need to know if a service or treatment requires a prior authorization or referral? Check the Service Approval Guidelines (PDF).
For Medicare Advantage members: Medicare Advantage Prior Authorization and Notification Guidelines (PDF).

Information about surprise billing

You may have heard about the federal No Surprises Act. This new federal requirement is intended to protect members of commercial health plans from surprise billing for certain services from an out-of-network provider. You can learn more about this federal requirement and your rights and protections as an AllWays Health Partners member here.

Medical policies

The AllWays Health Partners medical policies, or clinical coverage criteria, help us evaluate the safety and effectiveness of a service or technology to determine if it should be covered. You can browse the medical policies to see the coverage criteria for a specific condition. However, the medical policies will not tell you whether a service or technology is covered under your plan.

For more information about our medical policies or about your plan, please call the Customer Service number on the back of your member ID card or email customerservice@allwayhealth.org. You can also log in to allwaysmember.org to find personalized information about your covered benefits.

  • Member rights and reference information
    Please log in to allwaysmember.org for details about the information described below, or call the Customer Service number on the back of your AllWays Health Partners member ID card with any questions.
     
    • Member rights and responsibilities
      • Your basic rights and responsibilities as a member.
    • Availability of Member Handbook and Provider Directory
      • A summary of information included in your Member Handbook and details on how to use the Provider Directory.
    • Notice of Privacy Practices
      • Our policy for protecting your health information.
    • Post-mastectomy benefits
      • What you’re entitled to if you have a mastectomy.
    • Appeal and grievance process
      • How to appeal a denial or submit a formal complaint.
    • Preventive care guidelines for children
      • When your child should have preventive care and what’s covered.
    • Preventive care guidelines for adults
      • When you should have preventive care and what’s covered.
    • Incentives statement
      • AllWays Health Partners does not specifically reward providers or any organization reviewing our coverage decisions.
    • Utilization management
      • How to learn more about coverage requests, approvals, and denials.
    • Do You Have a Health Care Proxy?
      • How to choose a representative to speak for you in case you can’t make your own medical decisions.
    • Care management and disease management services
      • A list of care management programs offered by your plan.

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