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New members

Welcome to the plan that's all about you


Here’s some information to help you get off to a great start with your AllWays Health Partners plan, even before you're officially a member.

Transition of care

Learn about your plan

  • Is my doctor in the network?

    The DoctorSmart directory lets you find and compare doctors, hospitals, and more. To get started, click here and select your network.  

  • Is my medication on the drug list? What will it cost?

    We partner with CVS caremark to offer you great pharmacy benefits and a nationwide pharmacy network. To search the drug list and get cost information, visit our pharmacy page. Check your plan materials to see which pharamcy program you're part of.

    You can search on caremark.com to find participating pharmacies in any state. 
  • When will I get my member ID card?
    Your new ID card will arrive before your new plan starts. But you can see your ID card before it comes in the mail. Just go to allwaysmember.org and follow the steps to view or print your digital ID card. It's a good idea to tell your doctors that you'll be switching to a new plan. You can show them your digital ID card now so they'll have all your new information when your plan becomes active. 

Transition your current care

  • Fill out our Transition of Care Form
    Let us know as soon as possible if you or a family member have care that needs to continue with your new plan by completing and sending this form to us by email, mail or fax. If you have questions or need help, you can call us at 866-643-8392.

    Our service team and nurses will help make sure you continue to receive care during your transition if you:
    • Have an upcoming treatment, procedure, or surgery planned
    • Are having a baby (congratulations!)
    • Take prescription drugs that require authorization
    • Plan to see specialists with referrals already in place
    • Rely on durable medical equipment (DME) such as a wheelchair or sleep apnea device (CPAP)
    • Are undergoing care for an illness, chronic condition (like diabetes and asthma), your behavioral health, or special needs
    • Receive infusions at a hospital or home

Let us know if we can help

A webinar created just for you

A webinar created just for you

We know switching health plans is stressful, so we created this webinar for new members.

Get answers fast with live chat

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Even before you’re a member, you can live chat with us during business hours


You're also welcome to call 866-643-8392 or email customerservice@allwayshealth.org with any questions. 

Hours: Monday through Friday, 8:00 AM to 6:00 PM and Thursdays 8:00 AM to 8:00 PM
 
 

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