Doing business with us

Aetna Signature Administrators providers are in-network for all members of Partners HealthCare employee plans, as well as PPO Plus members with the Aetna Signature Administrators label on their member ID card. Optum providers are also in-network for AllWays Health Partners members. 


Submitting claims


Submit medical claims to Aetna HealthSCOPE

Provider service: 800-603-9647 
Payer ID: 45321
Paper Claims: PO Box 91612, Lubbock, TX 79490-1612

Visit the Aetna HealthSCOPE portal to verify eligibility and view claims information. 

Submit behavioral health claims to Optum

Provider service for Partners HealthCare Plans: 844-451-3520
Provider service for all other members: 844-451-3518
Payer ID: 87726
Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757

Visit the Optum Provider Express Portal for more information. To check eligibility for AllWays Health Partners members, search by name and date of birth.  


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