We’re here for you

AllWays Health Partners is proud to provide MassHealth insurance coverage to members of My Care Family^SM. My Care Family offers complete care and coverage through MassHealth by Greater Lawrence Family Health Center, Lawrence General Hospital, and AllWays Health Partners.

Coverage for all MassHealth Benefits

Doctor and specialist visits for diagnosis and treatment if you get sick

Urgent or emergency services for sudden illness or injury

Behavioral health benefits including mental health and substance use disorder treatment services

CaféWell, an engaging wellness website that works with members’ health trackers

Prescription drug coverage and money-saving pharmacy benefits

Routine eye exams, as well as other perks and discounts

Helpful resources

See your list of covered services (PDF)   English | Español

Review your member handbook (PDF)   English | Español

Amendment to Covered Services and Handbook as of July 1, 2020 (PDF)  English | Español

Authorize a Personal Representative English | Español

Find a My Care Family doctor

Look up a covered medication

For questions about your coverage My Care Family plan, call Customer Service at 800-462-5449 (TTY users dial 711). We are open Monday through Friday from 8:00 AM to 6:00 PM and Thursday from 8:00 AM to 8:00 PM.
My Care Family Partners
Greater Lawrence Family Health Center
Lawrence General Hospital
Find all your plan details
Log in to our secure member portal to see everything you need to manage your plan, any time of day. Not a member yet? It’s easy to register.

There you can:
- Learn about your benefits and coverage
- Select or change your primary care provider
- Manage your pharmacy benefits
- Order or print an ID card
- Submit eligible expenses (like fitness reimbursement)
- Take a Care Needs Screening
- Learn about perks that come with your plan — like a fitness benefit, discounts on child safety products, and more!

Do you have a question?

For questions about your coverage, call Customer Service at 800-462-5449 (TTY users: 711). We are available to help on Monday through Friday from 8:00 AM to 6:00 PM and Thursday from 8:00 AM to 8:00 PM.