AllWays Health Partners has made reasonable efforts to validate that the list of providers is up to date and accurate. The list of providers is updated on a daily basis. However, this directory may change at any time. Please be aware that certain providers may not participate in all plans. Please contact the provider directly prior to scheduling an appointment to verify that the provider continues to be a member of your plan’s network. AllWays Health Partners is not liable for any losses, damages, or uncovered charges as a result of using this provider search tool or as a result of receiving care from a provider listed in the provider search tool. A provider listing in the provider search tool is not an indication that the provider’s services are eligible for coverage. Please consult your plan materials at
allwaysmember.org.
Arrangement with Optum and UnitedHealthcare
AllWays Health Partners has an arrangement with both Optum and UnitedHealthcare that allows its members to access providers within the Optum and UnitedHealthcare respective networks. Members may need to identify either Optum or UnitedHealthcare in conversations with providers regarding whether they accept the member's health plan coverage.
Accepting new patients status
An indication on the provider list as to whether a practitioner can accept new patients may change at this time. PCPs and some other specialists have patient panels and as such can opt to be closed to new patients when their respective panels are full of other patients. If a practitioner is closed to new patients at this time and has informed us of this fact, they will be listed as "Not Accepting New Patients" on their individual profile pages in the provider directory, and they will not show up in a search in this directory for those practitioners who are accepting new patients. You should contact the provider directly for the most up to date information and to determine if they are accepting new patients.
Reporting errors
If you become aware of any errors contained in this list of providers or if your otherwise need assistance, please contact AllWays Health Partners Customer Service at
866-414-5533 or
customerservice@allwayshealth.org. Please note that you may also file a complaint with the Massachusetts Division of Insurance with respect to the accuracy of this list of providers or the adequacy of this list of providers by calling
617-521-7794, or going online at
www.mass.gov/how-to/filing-an-insurance-complaint.