Our
LiteSwitch program takes the burden of switching plans off your shoulders.
Account Executive
Your Account Executive provides ongoing support after implementation and through the renewal.
Dedicated online transition center
New members have access to our
online transition center, designed to answer common questions about changing plans. There, they can also find and fill out a
Transition of Care Form to privately communicate their care needs.
Broker and Account Services and Support (BASS)
After enrollment, the experienced representatives on our BASS team are available to handle account eligibility inquiries, member-specific add/term requests, account and broker collateral requests, and administrative-related questions.
Prescription drug support
We offer auto auth-placement for drugs that require PA and Step Therapy if a transition fill occurs in the first 120 days of a plan.* Non-covered drugs will be covered for the first 6 months based on the transition fill. We'll work with members to make a switch to a covered drug.**
Live customer service and online chat
Members can speak with one of our expert customer service professionals in English or Spanish by calling 866-414-5533, or use our convenient live online chat. We also offer translation services in more than 200 languages.
On-site enrollment health fairs
AllWays Health Partners representatives help provide clients and employees with information about the plan’s benefits, features, the provider network, and more.
Welcome calls and emails
A welcome message greets the new member within 24 hours and connects them with resources that explain their benefits and other important information and services.
* Approval length will vary based on the clinical indication for the drug.
** For excluded drugs (such as cosmetic, OTC not on the OTC list, drugs not FDA approved), the program does not apply.