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Or, call or email one of our customer services lines listed below.

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Customer Service

Email Us
866-414-5533
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for Mass General Brigham employees

Email Us
800-432-9449
TTY: 711
Hours: Monday through Friday,8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for GIC and
City of Boston Members

Email Us
866-567-9175
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for
MassHealth Members

Email Us
800-462-5449
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
   

Broker & Account Services team

Email Us
866-643-8392
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Provider Service

855-444-4647
Hours: Monday through Friday, 8:00 AM to 6:00 PM
 

Advertising Partner Inquiries

Lisa Adams
Mechanica
978-499-7871 (Ext: 112)
ladams@mechanicausa.com
 

Media Inquiries

Erica Askew
Howell Communications
508-954-4117
erica@howellcomm.com 
 

Compliance Hotline

If you have a legal or ethical question or believe that another member of the AllWays Health Partners community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925 or allwayshealthpartners.ethicspoint.com for confidential and anonymous reporting.

Report a compliance issue

Compliance Hotline

If you have a legal or ethical question or believe that another member of the AllWays Health Partners community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925 or allwayshealthpartners.ethicspoint.com for confidential and anonymous reporting.

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