How can we help you today?

Customer Service

Email Us
866-414-5533
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for Mass General Brigham employees

Email Us
800-432-9449
TTY: 711
Hours: Monday through Friday,8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for GIC and
City of Boston Members

Email Us
866-567-9175
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Customer Service for
MassHealth Members

Email Us
800-462-5449
TTY: 711
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
   

Broker & Account Services team

Email Us
866-643-8392
Hours: Monday through Friday, 8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM
 

Provider Service

855-444-4647
Hours: Monday through Friday, 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM.
 

Media Inquiries

Erica Askew
Howell Communications
Email Erica
 

Compliance Hotline

If you have a legal or ethical question or believe that another member of the AllWays Health Partners community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925 or allwayshealthpartners.ethicspoint.com for confidential and anonymous reporting.