Contact us

How can we help you today?

Our Address
399 Revolution Drive
Somerville, MA 02145

Have questions about us?

Get answers fast with live chat

Even before you’re a member, you can live chat with our customer service team during regular business hours.

Chat with us

Customer Service

Email Us
866-414-5533
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM

Customer Service for
Mass General Brigham employees

Email Us
800-432-9449
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM

Customer Service for GIC and
City of Boston Members

Email Us
866-567-9175
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM

Customer Service for
MassHealth Members

Email Us
800-462-5449
TTY: 711
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM

Broker & Account Services team

Email Us
866-643-8392
Hours: Monday through Friday,
8:00 AM to 6:00 PM
Thursdays 8:00 AM to 8:00 PM

Provider Service

855-444-4647
Hours: Monday through Friday,
8:00 AM to 6:00 PM

Advertising Partner Inquiries

Lisa Adams
Mechanica
978-499-7871 (Ext: 112)
ladams@mechanicausa.com

Media Inquiries

Erica Askew
Howell Communications
508-954-4117
erica@howellcomm.com

Compliance Hotline

If you have a legal or ethical question or believe that another member of the AllWays Health Partners community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at 1-844-556-2925 or allwayshealthpartners.ethicspoint.com for confidential and anonymous reporting.