Coronavirus Resource Hub

Resources for AllWays Health Partners members

AllWays Health Partners is committed to ensuring timely access to critical health care services for coronavirus (COVID-19) that our members may need during this public health emergency.

Timely access to testing, virtual urgent care, and treatment for coronavirus

We have put in place coverage policies for COVID-19 testing and treatment, based on public health recommendations and industry guidelines that are informed by the best data and medical evidence available.

To expedite access to critical health care services for COVID-19 in accordance with guidelines from the Centers for Disease Control (CDC) and the Massachusetts Department of Public Health, our coverage criteria, which may be updated in response to an evolving situation, includes:
  • Removing cost-sharing (copayments, deductibles, or coinsurance) for COVID-19 testing and copayments for COVID-19 treatment at provider offices, retail health clinics, urgent care centers, and emergency rooms.
  • Removing all cost-sharing for telemedicine services to enable our members to seek care virtually, reducing the need to go to medical offices.
  • Supporting access to out-of-network providers for the above COVID-19 testing or treatment when no in-network providers are available.
  • Allowing early refills for prescription medications, in addition to the benefits and services that are already available through our FlexRx pharmacy benefit program.

Partners HealthCare on Demand for urgent care

All Partners HealthCare patients can now access Partners On Demand telemedicine services during the COVID-19 crisis. Learn more

In addition, we are offering free telehealth resources to our provider partners to protect them from exposure while allowing them to continue to care for their patients.

If you have questions about AllWays Health Partners coverage for COVID-19, please call the number on the back of your ID card for a prompt that will take you to a dedicated phone line.  For medical questions about testing or treatment, we recommend that you contact your doctor or another health care professional.


Information for providers

Providers in the AllWays Health Partners network can find answers to frequently asked questions at our COVID-19 Provider FAQ page on our provider resource center.

Frequently asked questions about coronavirus

  • What is coronavirus?
    Coronavirus Disease 2019 (abbreviated as “COVID-19”) is a respiratory disease caused by a novel (new) coronavirus. It is thought to spread primarily from person-to-person through respiratory droplets produced when an infected person coughs or sneezes. Symptoms range from mild to severe and include fever, cough, and shortness of breath. Older adults and people with chronic medical conditions may be at greater risk.
  • Where can I get updates on coronavirus?
    Stories around the coronavirus disease are developing daily. The best source for credible news on COVID-19 is the CDC (Centers for Disease Control and Prevention). You can check their website to find the latest updates and recommendations, including resources like:
    The Massachusetts Department of Public Health is also a helpful resource for more of the latest updates.
  • How can I prevent coronavirus?
    Because there is currently no vaccine for COVID-19, the CDC recommends these everyday preventive actions to stop the spread of disease:
    • Avoid close contact with people who are sick
    • Avoid touching your eyes, nose, and mouth
    • Stay home when you are sick
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing
      • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol

    Note that the CDC does not recommend that people who are well wear a facemask to protect themselves from the disease. Facemasks are more effective when worn by people who are already sick to prevent the spread of disease to others.
  • What should I do if I have symptoms?
    Symptoms of COVID-19 are very similar to those of the flu. If you have a fever, cough, or difficulty breathing and live or have recently traveled to an area where the virus is actively spreading, you should contact your doctor or another health care professional.

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