Online care transition center
New and soon-to-be members can visit our
online transition center to get started. All the content there is based on what we hear at health fairs and results from new member surveys. They can also submit an
online form to help transition services and prescriptions fast.
Prescription drug support
We offer auto auth-placement for drugs that require PA and Step Therapy if a transition fill occurs in the first 120 days of a plan.* Non-covered drugs will be covered for the first 6 months based on the transition fill. We'll work with members to make a switch to a covered drug.**
* Approval length will vary based on the clinical indication for the drug.
** For excluded drugs (such as cosmetic, OTC not on the OTC list, drugs not FDA approved), the program does not apply.
Live customer service and online chat
Members can speak with one of our expert customer service professionals in English or Spanish by calling 866-414-5533, or use our convenient live online chat. We also offer translation services in more than 200 languages.
On-site enrollment health fairs
AllWays Health Partners representatives help provide clients and employees with information about the plan’s benefits, features, the provider network, and more.
Welcome calls and emails
A welcome message greets the new member within 24 hours and connects them with resources that explain their benefits and other important information and services.