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Connect your health data to third-party apps

My Care Family members can create an account on our secure app connection platform to share their health data with a selection of third-party mobile apps.

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About this service

The 21st Century Cures Act is a law that makes it easier for patients to access new medical technology. The Cures Act says that patients need easy access to their electronic health data. To do this, we are helping you share your health data with third-party apps.

Note that as of August 4, 2021, only provider network information will be accessible through this service. We will make additional data—including clinical, formulary, and benefit details—available in the near future. Please check back soon for the latest status updates.​
 

Who is this for?

My Care Family members who want to share their health data from AllWays Health Partners.
 

How can it help?

Sharing your health data with third-party apps can make it easier for you to track and manage your health. For example, you could use an app to track all your medications. Or you could view a history of your health records, like your past lab results and procedures.
 

Do I need this?

This service connects your health data to third-party apps. Third-party apps are mobile apps that were not created by AllWays Health Partners. If you want to access your health data, you can also use the official AllWays Health Partners mobile app. The AllWays Member app is available on iOS and Android. It has a 12 month service history, plan information, and a list of in-network providers. You can learn more about the AllWays Member app here.

If you want to view your health data through a third-party app, you'll need to complete the steps below.
 

How to share your electronic health data with a third-party app

There are a few steps you need to take before you can connect your electronic health data to a third-party app. During these steps we will need verify your identity to protect your private health data.  

First, you'll create an account on the AllWays Health Partners member portal. Then, you'll create an account on Change Healthcare, our app connection platform. Finally, we'll walk you through how to share your data with the third-party apps you choose.  

  • Part 1: Create an account on the AllWays Health Partners member portal

    If you don’t already have an account on the AllWays Health Partners member portal, it's easy to get started. You’ll need an account so we can verify your identity and invite you to set up your Change Healthcare account.

    To follow these steps, you will need:

    • Your AllWays Health Partners member ID card
     

    If you already have a member portal account, you can skip this step and start with Part 2 below.

    Create your member portal account

    1. Go to allwaysmember.org.
    2. Click on “Not registered yet?” under the username and password entry fields.
    3. Fill out the form with your information, including your member ID number. You can find this number on your AllWays Health Partners member ID card.
    4. Set your username and password. Save this information somewhere so you won’t forget it.
    5. Click “Register.” You will now be able to log in to the AllWays Health Partners member portal.
  • Part 2: Create an account on the Change Healthcare platform

    Change Healthcare is our secure app connection platform. To set up an account, you’ll need to get an invitation code from a member of our customer service team. This invitation code helps us protect your private information and make sure you are who you say you are. Keep in mind that it may take a day or two to receive your invitation code.

    To follow these steps, you will need:

    • Your AllWays Health Partners member portal username and password
    • Your AllWays Health Partners member ID card
    • Your mobile phone
    • The email address you want to use to sign into your account
     

    Get your invitation code

    1. Log in to your AllWays Health Partners member portal account at allwaysmember.org.
    2. Click on “Contact Us” (pictured below).
    3. Click “Chat with us” to start a live chat with one of our customer service representatives. A pop up window will appear.
    4. Tell the representative that you want to create a Change Healthcare account and need your invitation code. The representative will confirm your identity and will send the invitation code in 1-2 business days. You can copy this message directly:

    Hi, I’m setting up a Change Healthcare account. Can you send me my invitation code?

    1. Keep an eye on your email for the invitation code.
     

    NOTE: You can also start a live chat without a member portal account here.

     

    Create your Change Healthcare account

    1. Go to cch.changehealthcare.com/allwayshealth.
    2. Click “Enroll.”
    3. Enter your invitation code, then click “Next.”
    4. Fill out the form with your information, including your member ID number. You can find this number on your AllWays Health Partners member ID card.
    5. Click “Next.”
    6. Select your phone number, then click “Send code.” You will get a text message with a verification code sent to your phone.
    7. Enter the phone verification code, then click “Next.”
    8. Select your email address. If the correct email isn’t listed, enter your email address in the box that says, “Enter a new email.”
    9. Click “Send code.” You will get an email with a verification code.
    10. Check your email and copy the verification code.
    11. Enter the email verification code, then click “Next.”
    12. Create a password for your Change Healthcare account. Save this information somewhere so you won’t forget it.
    13. Click “Save password.”
     

    Log in to your Change Healthcare account

    1. Click the “Sign in with Change Healthcare” button.
    2. Enter your username and password. Your username is the email you used to set up your Change Healthcare account.
    3. Click, “Sign On.” You will then get a text message with a verification code sent to your phone.
    4. Enter the phone verification code, then click “Next.”
    5. Read the Terms & Conditions and Privacy Policy. Click the check box to confirm you agree, then click “Next.”
  • Part 3: Connect your Change Healthcare account to a third-party app

    Now that you have a Change Healthcare account, you’ll be able to share your health data with third-party apps.

    NOTE: If you can’t find a specific app, you can send a request asking Change HealthCare to add the app to their marketplace.

    To follow these steps, you will need:

    • Your Change Healthcare account
    • Your mobile phone
    • The app you want to connect to downloaded on your phone
    • An account on the app you want to connect to
     

    Connect an app

    1. Go to cch.changehealthcare.com/allwayshealth.

    2. Sign into your Change Healthcare account.

    3. Find the “Find Apps” section on the Linked Services page and click on the app you want to connect to. A pop up box with more information about the app will appear.

    4. Click the “Connect to this Service” button in the top right corner the pop up box. You’ll see more information about connecting to the selected app.

    5. Click the “Sign In” button to go to the app’s website.

    6. Log in to your account for that app. After login, a Data Sharing Permissions window will appear.

    7. Click "Consent." The app will then be able to access your health data from Change Healthcare.

     
    NOTE: You can disconnect an app at any time by clicking on “Manage your apps” on the Linked Services page.

Important privacy and security information

Your medical records have private information about your health. It’s important to be careful about how you share this data. Only connect to apps that have strong privacy and security in place to protect your data. Here are some tips to help you decide if an app is trustworthy or not.

  • Privacy and security questions

    Look for a privacy policy that’s easy to read and explains how the app will use your health data. Then, use the privacy policy to try to answer these questions:

     
    • What health data will this app collect? Will this app collect non-health data from my device, such as my location?
    • What security measures does this app use to protect my data? Will this app store my data in a de-identified or anonymized form?
    • How will this app use my data?
    • Will this app sell my data for any reason, such as advertising or research?
    • How can I limit this app’s use and disclosure of my data?
    • What impact could sharing my data with this app have on others, such as my family members?
    • How can I access my data and correct errors in data retrieved by this app?
    • Does this app have a process for collecting and responding to user complaints?
    • How do I stop the app from accessing my data? What is the app’s policy for deleting my data once I remove access?
    • How does this app inform users of changes that could affect its privacy practices?
     

    If the app doesn’t have a privacy policy or doesn’t answer these questions, it may not be secure or private. You should reconsider allowing the app to access your health information.

  • Your rights under the Health Insurance Portability and Accountability Act (HIPAA)

    The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) enforces the HIPAA Privacy, Security, and Breach Notification Rules, and the Patient Safety Act and Rule. You can find more information about your rights under HIPAA and who has to follow HIPAA here. You can also find frequently asked questions about HIPAA here.
     
    Most third-party apps are not covered by HIPAA. Instead, these apps fall under the protections of the Federal Trade Commission (FTC) Act. The FTC Act protects against deceptive acts. Here's an example: an app shares your data, even though its privacy policy says it won't. You can find information about mobile app privacy and security from the FTC here.

  • What to do if you think your privacy has been breached or an app has used your data inappropriately

    If you believe your privacy has been breached, you can reach out to our Customer Service team to report the incident. We will then forward the report to our internal Privacy Officer.
     
    You can contact Customer Service by calling us at 866-414-5533 or at the number on the back of your member ID card. You can also email us at customerservice@allwayshealth.org or go to allwaysmember.org to start a live chat with a Customer Service Professional. We are available Monday through Friday, 8:00 AM to 6:00 PM and 8:00 AM to 8:00 PM on Thursdays.
     
    Note that email sent over the Internet is not secure and should not be used to communicate confidential or health information directly to AllWays Health Partners. You can learn more about email security with AllWays Health Partners here.
     
    You can also file a complaint with the Office for Civil Rights (OCR) or Federal Trade Commission (FTC) using the links below.

     

For third-party app developers

App developers can find information about how to connect with the Change Healthcare platform at the links below.
 

Need help? Contact our Customer Service team

Customer Service representatitve

If you have questions or need help connecting your data to third-party apps, we are here to help. Please call us at 866-414-5533, or at the number on the back of your member ID card.
 
You can also email us at customerservice@allwayshealth.org or go to allwaysmember.org to start a live chat with a Customer Service Professional. We are available Monday through Friday, 8:00 AM to 6:00 PM and 8:00 AM to 8:00 PM on Thursdays.

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