AllWays Health Partners is a different kind of health plan. And we’re already delivering on our promise to redefine innovation, value, and customer service.
Our employer loyalty program, launching on October 1, 2018, will be the first of its kind in the country. Why? Because we believe that longstanding customers should be recognized for their loyalty.
Once they qualify, employers can offer these rewards to every subscriber, every year:
One free pair of New Balance Shoes, valued up to $110
Shop our co-branded online store with styles for men, women, and children
$60 voucher for healthy meals from Home Chef
Get a week's worth of healthy meal ingredients from the fastest-growing pre-prepared meal company in the market
Free CVS-brand sunscreen
Choose 6 oz. of CVS-brand Clear Sport or Regular sunscreen, SPF 30 or 50 with a voucher redeemable at any CVS location
*Employer customers must be fully insured and have 51+ eligible employees. Starting on the 25th month of consecutive coverage, each subscriber will be entitled to one set of rewards upon anniversary each year.
World-class service – guaranteed
AllWays Health Partners is the only health plan in the U.S. to offer personalized performance guarantees ranging from range from $20,000 to $50,000 for new business accounts with at least 100 eligible FTE employees.*
Performance guarantee metrics include customer service call response time, first call resolution rate, and claims processing turnaround times.
*To qualify, the new account must have at least 80 enrolled on the AllWays Health Partners plan and be in good standing. Performance guarantee values vary depending on actual size of new employer customer. Performance guarantees apply only to an employer’s first year with NHP. Upon renewal, other arrangements may mutually be agreed upon.
Exclusive access to Partners HealthCare On Demand for virtual urgent care
AllWays Health Partners offers exclusive access to Partners HealthCare On Demand for convenient, high-quality urgent care right from a tablet, smart phone, or computer. And it’s staffed by leading Partners HealthCare providers, including providers from Massachusetts General Hospital and Partners Community Physicians Organization.*
Members access the Partners On Demand website or app via our secure member portal. During their interactive video visit, they see and talk to a provider who can diagnose, offer treatment, and even send a prescription to an in-network pharmacy, if necessary.
Members age two and older can use Partners On Demand to get care for common urgent care issues like colds, sore throats, earaches, and rashes.
* Teladoc Physicians, P.A., board-certified physicians, will deliver services to patients located outside of Massachusetts and also serve as a backup practice in Massachusetts if Partners HealthCare providers are unavailable.
Partners HealthCare On Demand is NOT for medical emergencies. For medical emergencies, call 911..
A suite of benefits that remove the cost barriers to care options for chronic conditions and pain management
Built on the understanding that there’s more than one way to solve a problem, Care Complement gives members the flexibility to try alternatives to opioid painkillers and new treatments for managing chronic conditions.
$0 cost for:
State-of-the-art care management that reduces costs and improves outcomes
iHeart Championsm helps members reduce their bad cholesterol, blood pressure, and risk of heart attacks. The program is a collaboration with Brigham and Women’s Hospital Remote Cardiovascular Health Program. Eligible members find it easy to engage with navigators and digital tools to return impressive results — all without the need for office visits or additional member costs. Among study participants, average results are:
Offers members cash back if they have certain services with a high-quality, lower-cost provider
Members can save money – and earn rewards of up to $500 – with the DoctorSmart Rewards program.
Different providers may charge very different prices for the same procedure, even when they’re delivering the same level of care. DoctorSmart Rewards makes it easy to find these high-value providers, so members can save on their out-of-pocket costs.
But there’s more. DoctorSmart Rewards also gives members a cash incentive for making smart choices about where to get their care. Eligible services include common procedures like colonoscopy, CT scan, mammogram, MRI, and upper GI endoscopy.
To participate, members simply shop the full list of DoctorSmart Rewards on our secure member portal. Once they select and have a procedure, we’ll process the claim and send them a check in the mail.
We’re giving members the option to get answers via a live chat function right in their secure member portal.