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City of Boston members

Welcome to AllWays Health Partners! You work hard for your community, and we’re proud to offer a high-quality, comprehensive plan that works hard for you and your family.

Bostonian

AllWays Health Partners has served Massachusetts-based employers for more than 35 years.

AllWays Health Partners was designed with members in mind because their health is important to us. We knew that insurance companies could do better—so we built AllWays Health Partners to do just that. Our members are at the center of everything we do, supporting our commitment to providing them with the latest resources that support a healthy body and mind.

Learn more about AllWays Health Partners.

The difference with AllWays Health Partners is the chance to make the most of your coverage. In partnership with our colleagues at Mass General Brigham, members can access our strong network of world-renowned hospitals and providers.

The City of Boston offers the Value HMO, administered by AllWays Health Partners, for City of Boston employees and retirees. Learn more below about what makes this plan such a strong value for you and covered family members.

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A health plan that's got you covered

With your Value HMO plan you get access to a network of top doctors, and hospitals, plus comprehensive benefits including medical, pharmacy, behavioral health, wellness programs, and more.
  • Reimbursement for annual gym/fitness club membership
  • A weight loss benefit that rewards you for losing weight the healthy way
  • Free tobacco cessation program and coverage for nicotine replacement therapy

Frequently asked questions for the Value HMO

  • What are the advantages of the Value HMO?
    The Value HMO network is designed to help ensure access to the highest quality care with the greatest value for City of Boston employees and retirees. Many of the region’s most respected institutions are part of our network – Massachusetts General Hospital (including the MassGeneral Hospital for Children and the Mass General Cancer Center), Brigham and Women’s Hospital, Beth Israel Deaconess Medical Center, Lahey Clinic, Spaulding Rehab, Mass Eye and Ear, Boston Medical Center, Newton-Wellesley Hospital, North Shore Medical Center, South Shore Hospital and many more. 
  • Which providers are in the Value HMO network?
    The Value HMO network is designed to help ensure access to the highest quality care with the greatest value for City of Boston employees and retirees. Many of the region’s most respected institutions are part of our network – Massachusetts General Hospital, Brigham and Women’s Hospital, Beth Israel Deaconess Medical Center, Lahey Clinic, Spaulding Rehab, Mass Eye and Ear, Boston Medical Center, Newton-Wellesley Hospital, North Shore Medical Center, South Shore Hospital and many more. We also work with many of the leading provider organizations like Atrius Health, including Harvard Vanguard. Our network overview flyer provides examples of major providers who participate and do not participate in the network. We encourage you to see if your providers participate by searching our online provider directory.

    You can also call us for assistance:
    • Current plan members can call us at 866-567-9175
    • If you are not a member yet, please call 800-871-2223
  • How much does your plan cost?
    We are proud to administer the lowest cost/highest value option through the City of Boston. We can do this because of a more targeted provider network that is designed for City of Boston employees and retirees. With the Value HMO plan you will pay less out of your paycheck each month and pay less out of pocket when you need care. You can put that money toward other important things in your life, like payments toward tuition, a vacation, or a car. AND you get access to some of the leading hospitals and providers. 
  • What are some of the benefits, perks, and discounts I get with my plan?
    Here are just some of the programs and services you get with your plan:*
    • Fitness program reimbursement up to $150 for you and up to $150 for a covered family member that includes small group workouts through SplitFit’s personal trainer partners.
    • Flexible one- to six-month weight-loss program benefit at WW® or Jenny Craig®
    • Diabetic eye exam at no member cost sharing
    • Discounted eyewear powered by EyeMed
    • Free tobacco cessation program and coverage for nicotine replacement
    • Reimbursement up to $130 for childbirth education
    • Reimbursement for breast feeding classes
    • Discounts or partial reimbursements on home safety products, bike helmets, and more

    * Terms and conditions apply.
  • Who can I contact with questions?
    If you are already a plan member, please call us at 866-567-9175. If you are not a member yet, please call 800-871-2223. We are available Monday through Friday, 8:00 AM to 6:00 PM and 8:00 AM to 8:00 PM on Thursdays. You can also live chat with one of our customer service professionals if you visit allwaysmember.org. Finally, you also may email us at customerservice@allwayshealth.org.

Get the full FAQ

Download the complete set of frequently asked questions.

Get the network overview

Download the sample listing of major hospitals participating in our Value HMO network.

IMPORTANT NOTICE: This plan includes a limited provider network called Value HMO. This plan provides access to a network that is smaller than AllWays Health Partners’ full commercial HMO provider network. In this plan, members have access to network benefits only from the providers in the Value HMO network. Please consult the Value HMO provider directory or visit the provider search tool at allwayshealthpartners.org to determine which providers are included in the Value HMO network.


This plan is administered by AllWays Health Partners Insurance Company, which processes claims for payment but does not assume financial risk for them.

Find plan details on your member portal

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